Jobs at ePly

 

Event Registration Software Specialist

The opening has been filled as of February 7, 2014, but feel free to submit your resume for future consideration.

Who are we?

ePly Services Inc. is a North Vancouver-based company that provides online event registration software to event planners. We focus on making the lives of event planners easier. We look after all aspects of online event registration from planning, designing and programming registration forms, managing payments and refunds to event reporting, and much more. For more information on what we do, visit our website at www.eply.com.
  

What is an Event Registration Software Specialist?

A big title for a big job…You are the cornerstone of our business. You are the online registration expert who coordinates with our clients, the Event Planners, to develop the online form that will be used for tracking their event registrations. The position will require you to:

  1. Respond to support requests and help clients setup and manage registration forms, by phone, email and live chat.
     
  2. Set up and test online event registration forms using the ePly software when clients want ePly to build the form.
     
  3. Manage current clients to ensure that they are happy and follow up to secure future business, provide pricing for services, etc.
     
  4. Provide general office support including invoicing, processing refunds, conducting internet research and sales and marketing support.
     
  5. Test new software features and bug fixes before they are released.
     

What skills do you need?

Our business is built on exceptional customer service. We do what is outlined in our client contracts and then take steps to exceed the customers’ expectations to help make their event a success. To excel in this position, you need to be prepared to deliver outstanding service by having:

  • Excellent interpersonal and written and verbal communication skills.
  • The ability to proactively keep a project on track and to solve problems as they arise.
  • Exceptional computer skills with the ability to multi task and work with several windows open at the same time.
  • Keyboarding skills of at least 40 words per minute.
  • Have a solid foundation working in MS Excel, Word and Outlook.
  • Strong ability to multi-task and work under pressure. You will be working on several client projects at once and will need to coordinate client support calls, emails and concerns on an on-going basis.
  • Understanding and knowledge of the event planning industry is a definite bonus.
  • Basic knowledge of HTML and image editing software and an understanding of internet and e-commerce terminology is a definite bonus.
      

What we offer our employees?

We give you great independence in your job, provided you get the job done. We are a technology company with an exciting product offering. If you like working on cutting edge technology, while at the same time, enjoy the interpersonal aspect of being the prime contact with our customers, this job would be perfect for you. ePly also offers exciting opportunities for growth. We have grand plans for growing the company and want the right people to come along for the ride.
  

How to apply?

Please email your resume to Jim Romanik at jim@eply.com and complete the application form at www.eply.com/application.
 


Inside Sales Person

Not currently hiring for this position, but feel free to submit your resume for future consideration.
  

Who are we?

ePly Services Inc. is a North Vancouver-based company that provides online event registration services to event planners. We focus on making the lives of event planners easier. We look after all aspects of online event registration from planning, designing and programming registration forms to managing payments and refunds to event reporting, and much more. For more information on what we do, visit our website at www.eply.com.
  

What does an Inside Sales person do at ePly?

The sales staff at ePly is key to growing the business and is responsible for selling ePly’s services to new and existing clients using the phone and email. Using the sales systems and templates that we have created, the position will require you to:

  1. Follow up and qualify incoming leads from ePly’s website.
  2. Prospect for new leads by phone and email.
  3. Consult with prospects to determine if ePly is a good fit for their requirements.
  4. Prepare custom quotes based on a prospect’s requirements.
  5. Give presentations and demos over the phone.
  6. Close the sale.
      

What skills do you need?

Our business is built on delivering a professional service and having a genuine interest in the success of our client’s events, not in just making a sale. To be successful in this position you will need:

  1. To be willing to learn ePly’s online registration software and study ePly’s sales manual. It is critical to confidentially answer questions from prospects, handle objections and point out key features applicable in different circumstances as any hesitation can cost you a sale.
  2. The ability to use a consultative sales approach and pay attention to the small details.
  3. The ability to multi-task to handle a high number of prospects and prioritize and focus on the best opportunities.
  4. The ability to work under pressure and consistently meet targets.
  5. Strong communication, interpersonal and rapport-building skills.
  6. To be trustworthy and willing to undergo background/security check.
  7. To have keyboarding skills at a minimum of 50 words per minute.
  8. To have a good understanding of internet terminology, be proficient navigating the internet and using online software and MS Word, Excel and Outlook.
  9. Experience with SalesForce or a comparable CRM program.
  10. The ability to be able to confidently respond to basic questions about databases, online credit card processing, online applications, internet security, etc.

An understanding and knowledge of the event planning industry is a definite bonus.
  

What we offer our employees?

We give you great independence in your job, provided you get the job done. If you like working with cutting edge technology, pride yourself on delivering outstanding service, enjoy making sales by phone and email, this job would be perfect for you. ePly also offers exciting opportunities for growth. We have grand plans for growing the company and want the right people to come along for the ride.
  

How to apply?

Please email your resume to Jim Romanik at jim@eply.com and complete the application form at www.eply.com/sales-application.