Please review the answers to some frequently asked questions. If you have a question that is not answered here, contact us directly.

1. Do I have to install software, have any technical skills or programming knowledge to use ePly Services?
 
No, we have designed the service to run on our server, which means you are not required to purchase or install software, make any changes to your system or do any programming. In fact, you don't even need a web site to use the system. The only requirement for clients is a connection to the Internet in order to access results.

2. How do I access the information collected by the online form?
 
ePly Services’ clients access information collected by the online form by logging into the ePly Services web site using the internet and an ID and password we assign. A demonstration form and database is available on our web site.

3. What if someone does not have access to the internet?

If an event or survey participant does not have internet access, they can contact the event planner or survey administrator by phone, fax or mail and their information can be entered directly into the database.

4. Which geographical areas do you serve?

The head office of ePly Services is located in Vancouver, British Columbia, Canada, but we can work with clients across the globe.

5. Is the information in your database secure?

Keeping information secure is our top priority. Only ePly Services clients are given passwords to access collected information. ePly Services does not store any credit card information on our server as the payments are processed in real time.

We also adhere to a strict privacy policy and never sell or distribute the information to any party other than our client.

6. Who owns the information in the database?

Our clients own all the information collected from their event or survey participants. Once the Reply deadline has passed, all the information is sent to our client and removed from the ePly Services server.

7. How can I get information on pricing for the ePly Service?

Prices for our services range from a minimum charge of about three hundred dollars to several thousand dollars for large scale and complex events and surveys. Please contact us so we can understand your needs and build a customized, no obligation quote.