Testimonials and Customer Feedback
If you would like to speak to some of our clients directly, please contact us.
Event Registration Case Studies
See the Event Registration Case Study page for detailed examples of how the ePly system has been used and some specific client feedback.
Customer Follow Up Survey Responses
Periodically we ask our clients for their feedback using an online survey. Follow the link below to read some of the actual, unedited responses. In some cases we’ve added our own comments to the responses in the right hand column.
Customer Testimonials
I appreciate the follow up. This is one thing I am quite pleased with about ePly is the customer service.
Deborah
Saskatchewan Union of Nurses
You guys rock. Eric even “branded” our registration form to match our website. You guys take care of everything!
Bree
Silverhoops 3on3
Not sure if you recognize employees who have done an excellent job or not, but I wanted to drop a note to let you know that I have received excellent customer service from your online rep Troy. I’ve been working on setting up a new form for a while, and since I wasn’t provided any instructions from the company, it was definitely a trial and error type of situation. I’ve been using the live chat feature for quite some time, and I usually always get Troy or Eric? But today Troy went above and beyond to help me out. Even though he resolved the issues I had, he looked at the form and pointed out other things (ie, how some of my alignment was off) and volunteered to help me fix all of it. It’s really a great experience w/ Troy since now I learned how some quick fix tips that I can apply to the other forms I need to create in the next week or so.
Thanks for a great experience!
Jane
Simply Eventful Management Inc.
I rec’d a voice mail from Terry this morning regarding an error we made on one of our eblasts. We had a link to an old registration form. Terry noticed the mistake, found the correct form in my events & changed the link to connect to the correct form. Wow! That is so awesome. ePly has made planning and implementing our events much easier, and this is really going above and beyond our expectations with your customer service.
Susan
Better Business Beauro
Pros
- The ePly team understands what is quality customer service and provides it in abundance.
- They go out of their way to make the customer happy without promising what they cannot deliver.
- The system is set-up as well as user friendly. The registration logic is intuitive to user. Not a single complaint since 2008 and after 3000+ registrants
Cons
It does not make espresso.
Overall
One of the best customer experiences I have enjoyed in my 25+ year career in Canada and overseas . Great people, always looking out for your business needs, and aware of your brand value, coupled with an excellent cost-effective system delivering superior results. Great ROI.
Recently I had the pleasant experience of working with one of your employees, Eric in Customer Service. Eric was very helpful and diligent in helping me set up an on-line form. He knew I was very strapped for time and he was actually the driving force behind keeping me on track and getting the form completed. His positive attitude, knowledge and great customer service was very much appreciated and I look forward to a continued relationship with Eply.
OSSPEAC
Business Secretary
Ellen A. Reaser, Office Coordinator
I am LOVING the way I can keep everything organized and make the reports I want… This makes my life a million times easier. For the past two events, I was working with so much paper and so many files. Bravo to ePly!
Philine Vega
Preston High School, NY
I’m a meeting professional with extensive experience building registration sites in everything from the old Starcite, to Cvent and even RegOnline and have tested countless others. Every time feeling less than satisfied with the results.
I came across your site on the recommended list of Corbin Ball, a tech pro in the industry, and after rejecting several sites on his list, was finally rewarded with the awesome that is ePly!
I like that the site is simple to navigate and fairly intuitive to use. My skill is a little more advanced, granted, but I think any half-way computer savvy user can figure it out just as well. The sites are easy to test and changes are easy to make, producing clean professional looking registration sites. But, the part that had my heart skipping for joy was the reporting. Brilliant!
I can’t think of any meeting planner who doesn’t rely heavily on reports and pulling them apart for statistics, logistic planning and administrative functions, such as mail merges. Too often, reporting is such an afterthought for other companies that it’s frustrating. Not so here. I had quick and easy access to the information I needed and creating reports the way I needed them so they were out-of-the-gate ready without heavy manual editing to serve their purpose was a joy.
Customer service was wonderful. Your team was calling to check on me even before I identified any needs! I like that they reviewed my site and made functional enhancements at no extra charge. When I had to call them, I was always met with a prompt reply via phone, email and instant chat. Great stuff!
Best of all, the price per registration was very fair and an easy sell to adding it ad hoc to a tight event budget.
If you keep up this business model and continue to improve on an already good product, you will have me using eply exclusively, recommending you as a preferred vendor to my clients and colleagues and taking advantage of your additional services whenever the need dictates.
Thank you. I feel like you get it. Good luck and keep up the great work!
Cheers,
Leona R. Ball
Owner/Producer & Culture Junkie
Event PERKS, LLC
It was so great working with each of you; you are one of the best support and development teams I’ve ever encountered!
Audrey Ling
Interim Registrar/Online Program Coordinator
This system is fantastic; this will be so much easier than how we did it last year – by hand! Thanks again for the great service.
Heather Reid and Sharon Lapointe
Innovative Conferences & Communications
Our conference was a great success – thank you so much for your support and assistance with the online registration. I look forward to working with you and eply again in the future.
Amber Menzies
Point Reyes Geography of Hope
Thanks again for all of your help – the system has worked great!
Sheryl McGraw
2010 Legacies Now
All in all, I have zero complaints about ePly and only praise. We had so many problems planning this conference that I’ve decided to write myself a manual in case I have the opportunity to organize one again. At the top will be ‘work with ePly!!
Jennifer Donaldson
Administrative Consultant
The online registration system continues to be a valuable tool for me and my business. I appreciate the thought that goes into the design of the ePly tool. I have used other tools and they pale in comparison. The entire process from start to finish is smooth, seamless and incredibly reliable.
Secondly, the service I have received from ePly is absolutely stellar. ePly is very responsive to any inquiries I or my staff have made and continue to impress me with their dedication to ensuring we are being provided the best service possible.
Sally Clelford
President,
Face 2 Face Events Management
The reporting functions are fantastic; I’ve been able to summarize them exactly how I want … This will save us a TON of rekeying time! Ever so helpful!
Nancy Harper
Project Coordinator, Corporate Resources,
GWL Realty Advisors Inc.
ePly Services is always available to our team throughout the registration process to assist our team in creating a seamless registration process for our clients and end users!
Darren Dreger,
BC Event Management
Thank you so much for providing such a reliable and user-friendly service for our conference registration. It was a pleasure to use your system, and I would definitely recommend your service to others.
Robyn Rockwell
Canadian Society of Hospital Pharmacists
ePly was responsive and helpful, but not pushy. The scope of services was wide-ranging enough that we were able to find a package that was appropriate for our small size and single-event program. Other services were just annoying – nonstop marketing phone calls and emails dropped them to the bottom of our list.
Dana Nunn
American Society of Interior Designers,
Alaska Chapter
I am pleased to recommend the services of ePly. I recently had the pleasure of working with Jim to create and maintain an on-line questionnaire that would allow participants to obtain feedback anonymously from their peers and clients. ePly created a web page that was easy to access and simple to use. The site was very reliable, as I did not have one single question or complaint from the course participants or their feedback providers- in fact, I received a number of comments of just how easy and user-friendly the site was to use.
ePly prides itself on the quality of it’s product with all due cause. They’re reliable, responsive and extremely professional in all their dealings. The service I received from ePly was superb, and I can highly recommend them for any type of web-based survey design and data collection services.
Lori Daniels,
Principal, Salish Consulting
We are pleased to be able to provide a reference and testimonial as to the high quality of service that we received form ePly Services.
Recently, we held an event for approximately 400 people, and this was the first year that we implemented online registration for ticket orders and tradeshow display reservations. We found that with ePly Services, all registrations as well as payment collection went smoothly! The online credit card payment capability made tracking the event revenues so much easier than it has been in the past.
The online registration form was very user-friendly, especially with all the technical support and follow-up that Jim and Terry provided to us. The staff at ePly were always ready to answer any questions that we had, and we were impressed with how they worked closely with us to develop the online form just the way we wanted it.
We would definitely recommend the online registration that ePly Services offers.
Sincerely,
Rita Lun
Self Employment Programs of Metro Vancouver
I want to thank you for the services that you recently supplied for The Tournament For The Cure.
On-line registration of both teams and players for this fundraising golf tournament made my job easier and more efficient. Anything is better than the endless ‘telephone tag’ I so often play in this job!
Most importantly, I want to thank you for your prompt attention to ALL of my MANY requests. This being a new format for me, there was certainly a learning curve and your patience and understanding were invaluable.
Please don’t hesitate to use me as a reference for you in the future and I look forward to working together on other projects.
Yours truly,
Chris Patrick
JCP Event Management
Thank you so very much for all of your help with this year’s event. We could not have done it without you. A lot of companies talk about customer service, but you really followed through!
Simon Grieves
Gazette Newspapers
Long Beach, CA
