MEMBER SATISFACTION SURVEY

1.   As a Pharmacy Manager, is your Pharmacy currently a *Pharmacy Member?     (*Pharmacy membership includes a pharmacist membership for the Manager)

Yes No Uncertain N/A

2.   Are you currently an individual Pharmacist Member?

Yes No Uncertain N/A

3.   If yes to either Questions #1 and #2, do you plan to renew your membership?

Yes No Uncertain N/A

4.   If no to either Questions # 1 and 2, are you likely to join within the next year?

Yes No Uncertain N/A

5a.   If you are a non-member pharmacy, please indicate why not?  Please check all that apply.

Membership Fees Do not utilize services/benefits Services/benefits available elsewhere Membership does not satisfy needs of Pharmacy

5b.   If you are a non-member pharmacist, please indicate why not?  Please check all that apply.

Membership Fees Employer provides complete benefit package Services/benefits available elsewhere Professional liability insurance (malpractice) provided by employer On maternity/parental leave

6.   Who will pay for your membership dues?

Pay my own membership dues Employer/Company pays on my behalf N/A

7.  What do you see as the key priorities for the profession of pharmacy and what is the role of the BCPhA? Please rank the order of importance of these issues to you. (Rank 1 to 11 with 1 being the most important... please do not duplicate ranking numbers) :

How do you rank the importance of these issues?	Do you think BCPhA has a role to play in addressing these issues?	ISSUES
1 2 3 4 5 6 7 8 9 10 11	Yes No	Expanded role of pharmacy in health care
1 2 3 4 5 6 7 8 9 10 11	Yes No	Government health care reform
1 2 3 4 5 6 7 8 9 10 11	Yes No	International pharmacy services (i.e. Cross Border)
1 2 3 4 5 6 7 8 9 10 11	Yes No	Securing fair reimbursement for pharmacy services
1 2 3 4 5 6 7 8 9 10 11	Yes No	Shortage of pharmacists
1 2 3 4 5 6 7 8 9 10 11	Yes No	Promotion of the profession of pharmacy
1 2 3 4 5 6 7 8 9 10 11	Yes No	Ongoing and/or additional pharmacist training
1 2 3 4 5 6 7 8 9 10 11	Yes No	Develop/implement pharmacy practice resource materials
1 2 3 4 5 6 7 8 9 10 11	Yes No	Securing recognition of BCPhA as the sole negotiator for the profession of pharmacy
1 2 3 4 5 6 7 8 9 10 11	Yes No	Third party issues
1 2 3 4 5 6 7 8 9 10 11	Yes No	Audit support
		Other, please specify

8.  Do you agree with the following?

Pharmacy Technicians	Strongly Agree	Somewhat Agree	Disagree	Strongly Disagree	NA
The role of pharmacy technicians should be expanded
Pharmacy technicians can be utilized more efficiently
Pharmacy technicians should be certified/accredited
BCPhA membership should be expanded to include a pharmacy technician membership category
BCPhA should develop/administer a pharmacy technician training program
BCPhA should accredit pharmacy technician training programs

9.  How satisfied are you with the coverage included in the insurance program?

Very Satisfied	Satisfied	Uncertain	Dissatisfied	Very Dissatisfied	NA

10.  How satisfied are you with the administration and marketing of the insurance program?

Very Satisfied	Satisfied	Uncertain	Dissatisfied	Very Dissatisfied	NA

11.  Please indicate what type of insurance coverage (other than the basic malpractice) is most important to you.  (Rank from 1 to 7 with 1 being the most important... please do not duplicate ranking numbers) :

1 2 3 4 5 6 7	Additional professional liability insurance (malpractice)
1 2 3 4 5 6 7	Optional life, disability, dental extended health
1 2 3 4 5 6 7	Optional accidental death and dismemberment
1 2 3 4 5 6 7	Group Benefits (i.e. life, disability, dental & extended health, accidental death and dismemberment)
1 2 3 4 5 6 7	Critical illness plan
1 2 3 4 5 6 7	Commercial fire comprehensive
1 2 3 4 5 6 7	Cost plus
	Other, please specify

12.  Do you participate in the following insurance plans?

Do you participate in the following?	Insurance Plan
Yes No	Additional professional liability insurance (malpractice)
Yes No	Optional life, disability, dental & extended health
Yes No	Optional accidental death and dismemberment
Yes No	Group benefits (i.e., life disability, dental and extend health accidental death and dismemberment)
Yes No	Critical illness plan
Yes No	Commercial fire and comprehensive
Yes No	Cost plus

13.   Please indicate your reasons for not participating in the above insurance plans.   Please check all that apply.

Not aware of benefits Coverage purchased elsewhere Other, please specify

14.  What can we do to improve the insurance program?

Please answer either question either 15a or 15b as it relates to your current position as a Pharmacy Owner/Manager or Pharmacist.
PHARMACY OWNER/MANAGER, please answer question 15a PHARMACISTS, please answer question 15b
15a.  BCPhA provides the following member services and benefits.  (Rank 1 to 15 with 1 being the most important... please do not duplicate ranking numbers):

PHARMACY OWNER/MANAGER only (Pharamacists answer 15b)
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15	Professional liability insurance (malpractice/additional insurance products)
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15	The Tablet
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15	Clinical Updates
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15	Issue Updates
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15	Insurance Updates
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15	Website
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15	Continuing Education Programs
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15	BCPhA Annual Conference
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15	Legal Referral Services
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15	Human Resources Referral Services
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15	PharmAssist (confidential rehabilitation program)
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15	Textbooks at preferred prices
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15	Recruitment Assistance
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15	Classified Career Advertisements
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15	"Pharmacists Looking for Work" career listings

15b.  BCPhA provides the following member services and benefits.  (Rank 1 to 10 with 1 being the most important... please do not duplicate ranking numbers):

PHARMACISTS only (Pharamacy Owner/Manager answer 15a)
1 2 3 4 5 6 7 8 9 10	Professional liability insurance (malpractice/additional insurance products)
1 2 3 4 5 6 7 8 9 10	The Tablet
1 2 3 4 5 6 7 8 9 10	Insurance Updates
1 2 3 4 5 6 7 8 9 10	Website
1 2 3 4 5 6 7 8 9 10	Continuing Education Programs
1 2 3 4 5 6 7 8 9 10	Annual Conference
1 2 3 4 5 6 7 8 9 10	Legal Referral Services
1 2 3 4 5 6 7 8 9 10	Human Resources Referral Services
1 2 3 4 5 6 7 8 9 10	PharmAssist (confidential rehabilitation program)
1 2 3 4 5 6 7 8 9 10	"Pharmacists Looking for Work" career listings

16.  BCPhA provides additional benefits through its Tru-Cash Membership Card and Club Pharm Benefits Program. Please answer the following questions.

Do you utilize these benefits?	Do you think BCPhA should continue to offer these benefits?	Benefits
Yes No	Yes No	TRU-CASH MEMBERSHIP CARD (earn and redeem points on variety of products/services (i.e. car rentals, hotels etc)
Yes No	Yes No	CLUB PHARM BENEFITS (discount on services/products)
Yes No	Yes No	ProGroup Sales & Leasing
Yes No	Yes No	Bell Mobility
Yes No	Yes No	Park 'N Fly
Yes No	Yes No	Nebs Business Products
Yes No	Yes No	Petro Canada SuperPass
Yes No	Yes No	Arts Club Theatre Company
Yes No	Yes No	Costco Wholesale
Yes No	Yes No	DPI Dynamic Productions Inc
Yes No	Yes No	Freelandce Productions Graphic Artist
Yes No	Yes No	Bob Andrews Store Design/Construction
Yes No	Yes No	Lodging Ovations (Intrawest Company)

17.  What type of services/benefits would you like to have added to the Club Pharm Benefits Program?

18.  The BCPhA produces various communications to provide its membership with information. Please rank the following communications in the order of importance to you. (Rank 1 to 5 with 1 being the most important... please do not duplicate ranking numbers) :

1 2 3 4 5	The Tablet
1 2 3 4 5	Issue Updates
1 2 3 4 5	Clinical Updates
1 2 3 4 5	Insurance Updates
1 2 3 4 5	Website

19.  What topics/subjects would you like to see covered in these communications?

20.  How would you prefer to receive the above information?  Please rank in order of importance to you. (Rank 1 to 4 with 1 being the most important .... please do not duplicate ranking numbers) :

1 2 3 4	Mail
1 2 3 4	Fax
1 2 3 4	Email
1 2 3 4	Website

21.   Are you aware of the BCPhA website www.bcpharmacy.ca?

Yes No

22.   What areas of the website are the most important to you?

Homepage/About Us Publications Members Area Careers Press Releases Events Other, please specify

23.  How satisfied are you with BCPhA communications?

Very Satisfied	Satisfied	Uncertain	Dissatisfied	Very Dissatisfied	NA

24.  When obtaining pharmacy related information, please rank the following resources in order of importance to you. (Rank 1 to 6 with 1 being the most important.... please do not duplicate ranking numbers) :

1 2 3 4 5 6	Colleagues
1 2 3 4 5 6	BCPhA Communications
1 2 3 4 5 6	Pharmacy Textbooks
1 2 3 4 5 6	Internet
1 2 3 4 5 6	Magazines/Newspapers
1 2 3 4 5 6	Seminars, Conventions, Meetings, Trade Shows

25.   If the BCPhA could receive bulk rates on pharmacy related publications (i.e. Pharmacist Letter, Pharmacy Post, Canadian Pharmacy Journal) and provide specific publications as a member benefit, would you be willing to pay an increased membership fee to cover this additional cost?

Yes No Uncertain

Please comment:

CONTINUING EDUCATION PROGRAMS

26.   The BCPhA provides continuing education programs and the BCPhA Annual Conference. Please indicate which type of program(s) you have attended in the past.  Please check all that apply.

Morning CE Evening CE Full Day CE Annual Conference

27.   Who pays for you to attend continuing education programs?

Pay my own continuing education program fees Employer/Company pays on my behalf Uncertain N/A

28.  Please indicate your reasons for attending continuing education programs.  Please rank in order of importance to you.  (Rank 1 to 6 with 1 being the most important... please do not duplicate ranking numbers):

1 2 3 4 5 6	Topic/Subject
1 2 3 4 5 6	Continuing Education Units
1 2 3 4 5 6	Presenter/Speaker
1 2 3 4 5 6	Professional Development
1 2 3 4 5 6	Networking
1 2 3 4 5 6	Support BCPhA

29.  Please indicate your reasons for not attending continuing ducation programs. Please rank in order of importance to you. (Rank 1 to 6 with 1 being the most important... please do not duplicate ranking numbers):

1 2 3 4 5 6	Content not specific enough to job
1 2 3 4 5 6	Program Cost
1 2 3 4 5 6	Attend other conferences
1 2 3 4 5 6	No staff relief
1 2 3 4 5 6	Location
1 2 3 4 5 6	Other commitments

30.   What time of day would you prefer to attend continuing education programs?

Morning CE Afternoon CE Evening CE Full Day CE Weekday Weekend Uncertain or N/A

31.  What type of continuing education programs are you most interested in participating? Please rank in order of importance to you. (Rank 1 to 4 with 1 being the most important... please do not duplicate ranking numbers):

1 2 3 4	Distance Education Programs (Video/DVD)
1 2 3 4	In-person seminars
1 2 3 4	Web-casting
1 2 3 4	Video-conferencing

32.   How often should continuing education programs be held?

Monthly Quarterly Semi-Annually Uncertain N/A

BCPhA ANNUAL CONFERENCE

33.  Will you attend the 2003 BCPhA Annual Conference in Penticton, BC?

Yes No Uncertain N/A

34.  Please indicate your reasons for attending the 2003 BCPhA Annual Conference.  Please rank in order of importance to you. (Rank 1 to 6 with 1 being the most important... please do not duplicate ranking numbers):

1 2 3 4 5 6	Topic/Subject
1 2 3 4 5 6	Continuing Education Units
1 2 3 4 5 6	Presenter/Speaker
1 2 3 4 5 6	Professional Development
1 2 3 4 5 6	Networking
1 2 3 4 5 6	Support BCPhA

35.  If you are not attending the 2003 BCPhA Annual Conference, please indicate your reasons for not attending.   Please rank in order of importance to you. (Rank 1 to 6 with 1 being the most important... please do not duplicate ranking numbers):

1 2 3 4 5 6	Content not specific enough to job
1 2 3 4 5 6	Program Cost
1 2 3 4 5 6	Attend other conferences
1 2 3 4 5 6	No staff relief
1 2 3 4 5 6	Location
1 2 3 4 5 6	Other commitments

36.   Who will pay for you to attend the 2003 BCPhA Annual Conference?

Pay my own conference fees Employer/Company pays on my behalf Other

37.   What topics/subjects would you like to see presented at continuing education and annual conference programs?

38.  Would you like to be able to pay your membership dues on-line?

Yes No Uncertain N/A

39.  Would you like to be able to update your personal database information on-line?

Yes No Uncertain N/A

40.  Would you like to be able to register for continuing education programs on-line?

Yes No Uncertain N/A

41.  Would you like to be able to register for the BCPhA Annual Conference on-line?

Yes No Uncertain N/A

 

42.   If BCPhA were to form the following focus groups, please indicate which focus groups you would like to participate in. Please check (?) all that apply.

Professional Development Economic Development Government Advocacy Other, please specify

43.  Would you recommend BCPhA membership to colleagues or contacts within the pharmacy profession?

Yes No Uncertain N/A

44.   Please indicate your age:

20 – 29 years 30 – 39 years 40 – 49 years 50 – 65 years Over 65

45.  Gender

Male Female

46.   Please indicate your UBC grad year.

N/A 2001-2003 1996-2000