Frequently Asked Questions

Please review the answers to some frequently asked questions. If you have a question that is not answered here, contact us directly.

1. Do I have to install software, have any technical skills or programming knowledge to use ePly Services?

No, we have designed the service to run on our server, which means you are not required to purchase or install software, make any changes to your system or do any programming. In fact, you don’t even need a web site to use the system. The only requirement for clients is a connection to the Internet in order to access reports.

2. How do I access the information collected by the online form?

ePly Services’ clients access information collected by the online form by logging into the ePly Services web site using the internet with an ID and password we assign. A demonstration form and database is available on our web site.

3. What if someone does not have access to the internet?

If an event or survey participant does not have internet access, they can contact the event planner or survey administrator by phone, fax or mailed information can be entered directly into the database.

4. Which geographical areas do you serve?

The head office of ePly Services is located in Vancouver, British Columbia, Canada, but we can, and do, work with clients across the globe.

5. Is the information in your database secure?

Keeping information secure is our top priority. Only ePly Services clients are given passwords to access collected information. ePly Services does not store any credit card information on our server as the payments are processed in real time.

We also adhere to a strict privacy policy and never sell or distribute the information to any party other than our client.

6. Who owns the information in the database?

ePly clients have full access to all of the registration data for their events. Our clients own all of the data collected via their online forms. This data is never rented out, shared, or sold to any third parties. Visit our Privacy Policy page for more information.

ePly employees also have access to this data as part of their job. However, all of our employees have agreed to stringent privacy, confidentiality and technology usage policies before employment at ePly. Our Sales and Marketing staff have very limited access to registration data unless the project they are working on requires access to the database. ePly’s owners are the only ones with administrator level access to the live servers.

7. How secure is my data at ePly?

Click here to find out more about ePly’s comprehensive security policies

8. What is your pricing?

There are two pricing models, see the pricing page for details.