Testimonials and Customer Feedback
Follow the link below to read some responses from our ongoing customer follow up survey.
“I just finished creating three new online registration forms. The help I got from your support staff was terrific in every way – response time, helpfulness, and clarity. I love working with ePly!”
Devon Knight Events
“Support is always something you worry about, especially when venturing into new territory. When I’ve contacted ePly’s support they have been exceptional. I can’t say I know of any other company with service that is not only fast, but pleasant, professional, and very helpful in my learning process. Thanks to Justin, Josh and Eric!”
Saskatchewan Union of Nurses
“You guys rock. Eric even “branded” our registration form to match our website. You guys take care of everything!”
“I wanted to drop a note to let you know that I’ve received excellent customer service from Troy. While using the live chat feature and today, Troy went above and beyond to help me out. Even though he resolved the issues I had, he looked at the form and pointed out other things (ie, how some of my alignment was off) and volunteered to help me fix all of it.
Thanks for a great experience!”
Simply Eventful Management Inc.
I rec’d a voice mail from Terry this morning regarding an error we made on one of our eblasts. We had a link to an old registration form. Terry noticed the mistake, found the correct form in my events & changed the link to connect to the correct form. Wow! That is so awesome. ePly has made planning and implementing our events much easier, and this is really going above and beyond our expectations with your customer service.
Better Business Bureau
“The online registration system continues to be a valuable tool for me and my business. I appreciate the thought that goes into the design of the ePly tool. I have used other tools and they pale in comparison. The entire process from start to finish is smooth, seamless and incredibly reliable.
Secondly, the service I have received from ePly is absolutely stellar. ePly is very responsive to any inquiries I or my staff have made and continue to impress me with their dedication to ensuring we are being provided the best service possible.”
Face 2 Face Events Management
- The ePly team understands what is quality customer service and provides it in abundance.
- They go out of their way to make the customer happy without promising what they cannot deliver.
- The system is set-up as well as user friendly. The registration logic is intuitive to user. Not a single complaint since 2008 and after 3000+ registrants
One of the best customer experiences I have enjoyed in my 25+ year career in Canada and overseas . Great people, always looking out for your business needs, and aware of your brand value, coupled with an excellent cost-effective system delivering superior results. Great ROI.
“Recently I had the pleasant experience of working with Eric in Customer Service. He was very helpful and diligent in me set up an on-line form. He knew I was very strapped for time and was actually the driving force behind keeping me on track. His positive attitude, knowledge and great customer service was very much appreciated and I look forward to a continued relationship with ePly.”
Ellen A. Reaser, Office Coordinator
“I am LOVING the way I can keep everything organized and make the reports I want… This makes my life a million times easier. For the past two events, I was working with so much paper and so many files. Bravo to ePly!”
Preston High School, NY
“I’m a meeting professional with extensive experience building registration sites in everything from the old Starcite, to CVENT and even RegOnline and have tested countless others. Every time feeling less than satisfied with the results.
I came across ePly and was finally rewarded. The forms are easy to test and changes are easy to make, producing clean professional looking registration sites.
Customer service was wonderful. Your team was calling to check on me even before I identified any needs! I like that they reviewed my site and made functional enhancements at no extra charge. When I had to call them, I was always met with a prompt reply via phone, email and instant chat. Great stuff!”
Leona R. Ball
Owner/Producer & Culture Junkie
Event PERKS, LLC
“It was so great working with each of you; you are one of the best support and development teams I’ve ever encountered!”
Interim Registrar/Online Program Coordinator
“This system is fantastic; this will be so much easier than how we did it last year – by hand! Thanks again for the great service.”
Heather Reid and Sharon Lapointe
Innovative Conferences & Communications
“Our conference was a great success – thank you so much for your support and assistance with the online registration. I look forward to working with you and eply again in the future.”
Point Reyes Geography of Hope
“Thanks again for all of your help – the system has worked great!”
2010 Legacies Now
“All in all, I have zero complaints about ePly and only praise. We had so many problems planning this conference that I’ve decided to write myself a manual in case I have the opportunity to organize one again. At the top will be ‘work with ePly!”
“The reporting functions are fantastic; I’ve been able to summarize them exactly how I want … This will save us a TON of rekeying time! Ever so helpful!”
Project Coordinator, Corporate Resources,
GWL Realty Advisors Inc.
“ePly is always available to our team throughout the registration process to assist our team in creating a seamless registration process for our clients and end users!”
BC Event Management
“Thank you so much for providing such a reliable and user-friendly service for our conference registration. It was a pleasure to use your system, and I would definitely recommend your service to others.”
Canadian Society of Hospital Pharmacists
“ePly was responsive and helpful, but not pushy. The scope of services was wide-ranging enough that we were able to find a package that was appropriate for our small size and single-event program. Other services were just annoying – nonstop marketing phone calls and emails dropped them to the bottom of our list.”
American Society of Interior Designers,
“I am pleased to recommend the services of ePly. I recently had the pleasure of working with Jim to create and maintain an on-line questionnaire that would allow participants to obtain feedback anonymously from their peers and clients. ePly created a web page that was easy to access and simple to use. The site was very reliable, as I did not have one single question or complaint from the course participants or their feedback providers- in fact, I received a number of comments of just how easy and user-friendly the site was to use.
ePly prides itself on the quality of it’s product with all due cause. They’re reliable, responsive and extremely professional in all their dealings. The service I received from ePly was superb, and I can highly recommend them for any type of web-based survey design and data collection services.”
Principal, Salish Consulting
Event Registration Case Studies
See the Event Registration Case Study page for detailed examples of how the ePly system has been used and some specific client feedback.